Happy Customers
What our customers say about us
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HS, 18. Mar
Cannot speak highly enough of our experience at Austen & Blake's London branch and the brilliant customer service we received from Haifa throughout. From our first in store session (where endless amounts of examples and samples are available to try on to help find the perfect style) through to collecting the finished product (just over 3 weeks after placing the order) she was incredibly helpful and my partner has ended up with a truly beautiful engagement piece that she is over the moon with. Thank you so much and we'll no doubt be seeing you again soon for our wedding bands!
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Kelly Matyla, 18. Mar
Incredible service. Beautiful ring. The most beautiful ring I’ve ever seen.
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Patrick Manson, 18. Mar
From start to finish the service level was second to none. Not only did they help me pick an engagement ring that my Fiancée loved. We were back after I got the wrong size. The team made me feel at ease that I wasn’t the only man to do this. When we went to collect the engagement ring after the remake we were helped yet again in picking our wedding bands. Just want to thank all the Austen and Blake team in Glasgow for their professionalism. No doubt we might be back for a eternity ring in the future
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Arshina Mousheh, 18. Mar
I recently purchased a Hands made Diamond Ring princess, Round, and Baguette from diamond setting, had an amazing experience with Mary her customer service is beyond this world She listened to exactly what we were looking for and went above and beyond to ensure we were satisfied. If you're looking for an honest and trustworthy person please visit mary at Diamond setting &jewellery repair i guarantee you'll go no where else.
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Ben, 17. Mar
Such a unique and amazing ring totally made the moment even more special. Brilliant service from them and kept informed all the way through the process a truly professional company.
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LINDA, 16. Mar
Have used Austin & Blake previously so had no hesitation in choosing them to purchase earrings for my daughters big birthday, superb service as I expected a big thanks my daughter was very pleased with her diamonds.
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Jessica Boardman, 16. Mar
Thank you Tom! He went above & beyond to find me the the necklace I’ve been wanting for a long time. Every fine detail was discussed and he offered fantastic customer service throughout.
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JOHN, 16. Mar
Outstanding customer service and attention to detail on a bespoke ring. Thanks.
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Amber Kelly, 16. Mar
Mitch is an absolute credit to the company and couldn’t have been more helpful when sorting out a few issues with the resizing of my engagement ring. He consistently and thoroughly kept us informed of the progress of the ring, and we are beyond happy with the end result - the ring is even more gorgeous than I remembered! The whole in-store team are great and I couldn’t recommend more if looking for a special piece of jewellery.
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Chris Garbatovschi, 16. Mar
Thanks Austen Blake for making a engagement ring for my misses amazing service and record time.
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TL, 15. Mar
Beautiful choice of lab diamond rings, and ably assisted by Jess.
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Michele Sansó, 15. Mar
The ring for my fiance was just awesome. I spoke with a wonderful girl Shirley, she was really helpful and clear during our mails dialogue. The ring was exactly what I asked for, so definitively I recommand Austen & Blake for you next spose gift.
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Julie, 14. Mar
Had a lovely experience in store . Alyshia helped me choose the perfect pendant for my birthday gift .. really helpful team in store as well thank you
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Jordan Allcock, 14. Mar
We got our wedding bands here, service was great both for the initial appointment and the collection of the rings. We would definitely use them again for jewelry and recommend for anyone looking for wedding ring help.
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Kash, 14. Mar
I had the pleasure of consulting with Kirsty at the Victoria Centre branch regarding a Engagement ring + wedding band set. She took the time to sit down and discuss the rings and diamonds in detail, there was a lot to understand but Kirsty made it very easy to follow and allowed me to make a informed decision on my choice of ring/diamond. Kirsty was very friendly, charismatic, helpful and a huge asset to the store.
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Louis W, 14. Mar
Rosie went out of her way to make sure I had my favourite engagement ring ready in time for my trip. She was incredibly helpful, and made the whole process stress free despite a two week turnaround. Thank you!
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Laura Tanner, 14. Mar
I sent my ring in due to a manufacturing issue and Crystal dealt with me. I can’t fault the customer service. She kept me up to date with the process and I got my ring back. I even asked for a cheeky upgrade and Crystal managed to sort that for me too! Really really happy with the customer service here. The issue got resolved prompt with no questions.
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rayy, 14. Mar
I had a wonderful experience working with Charlotte at Austen and Blake. She was incredibly knowledgeable and patient, helping me find the perfect engagement ring. Their expertise and attention to detail made the process stress-free and enjoyable. I highly recommend their services to anyone in search of a beautiful and meaningful piece of jewellery. Thank you for your exceptional assistance!