Happy Customers

What our customers say about us

Excellent

 

52 customers have written a review on Trustpilot

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    Trish, 20. Nov

    Have been searching for quite a while for an eternity ring to compliment an heirloom engagement and wedding ring. Julie was very knowledgeable, professional, friendly and helpful. She let me try several rings of different styles and then she asked me to try a specific ring which was just perfect. I didn't know what I needed but Julie certainly did. A joy to deal with, I would highly recommend this store, beautiful ring and excellent service. Thank you Julie


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    Lucy Kenny, 18. Nov

    Great service, really friendly. Really lovely ring, exactly what I wanted, was delivered on time and answered quickly when I had questions!


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    Megan, 09. Nov

    Ordered a pair of earrings off their website about 2 odd weeks ago. Love the earrings, even better in person. Questions were answered quickly, the box is really nice and was a lot less than i normally pay. Highly recommended!


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    JIM, 31. Oct

    I've been blown away! I NEVER LEAVE REVIEWS BUT I HAD TO!! THE SERVICE!! I had so many questions!!! I was really worried spending so much without seeing it in person but when speaking on phone and email it never seemed like too much trouble! THE RING!! ITS PERFECT!!!!! BEYOND PERFECT!! SHE LOVES IT!! THANK YOU!!!!


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    Elaine Hoult UK , 10. Sep

    This was a lovely shopping experience the service the quality of the diamond stud earrings was excellent The whole experience was great and Racheal was a very experienced staff member already told my friends if you want something special shop here for quality price and service can’t go wrong we will be back thanks you for all you care and attention Elaine and Stephen


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    DS, 30. Aug

    Fantastic service from the beginning right through to the end, Alyshia was really helpful in helping me choose the ring, discuss payment options and keep in touch throughout. My new fiancée absolutely loved the engagement ring and was extremely happy. Also really helpful in store on day of collection. Thank you.


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    Craig Crabb, 21. Aug

    Visited the Austin & Blake Liverpool store with my fiancé for a wedding ring. Rachel was very professional and knowledgable, both in store and by email. She advised us on different styles and specific rings that matched the engagement ring. I am very satisfied with the ring and it was an excellent price. I would recommend anyone to visit for their great prices and customer service.


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    Chrissy Wrigley, 13. Aug

    We went to the Manchester store to buy a diamond ring, we had great advice from the lovely Michael, and I got a beautiful ring. Am very grateful for his expertise and kindness. I am thrilled with my ring. If you want great help go and see Michael


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    Leanne Broadfield, 19. Jul

    Visited the store in Manchester and was helped by Michael he listened to our needs and helped us choose the perfect ring. It was great advice and I felt like he really cared. If you need a ring go and see Michael in the Manchester store.


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    Vicky Mclou, 27. Jun

    I was looking for a solitare pendant as a little treat. I just popped into the Austen & Blake store in Liverpool after visiting lots of other jewellers that day. For what I was looking for they were perfect. Aimee advised me and really friendly. There was no pressure at all. Amazing store.


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    Claire Redfearn, 26. Jun

    I went to Austen & Blake looking for a bracelet for a gift. I was served by Aimee. She helped my find a beautiful tennis bracelet and advised on what was best for my budget with diamonds. Was so grateful for her help and honesty.


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    Andrew, 26. Jun

    Brilliant service from Aimee helping us find our weddings rings and advising us in the future eternity ring that we will purchase. Thank you, Andrew


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    Da, 26. Jun

    Me and my partner found the perfect engagement ring at Austen & Blake in Liverpool. I was served by Aimee who helped with our choice. We just love the ring and the price was amazing compared to other places we had looked. Thanks for you help Aimee.


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    Ryan Kitchen, 25. Jun

    Met Thomas in Austen and Blake Liverpool who was very polite and listened to what me and my fiance wanted in terms of style for our wedding bands. Prices were very competitive in terms of what we'd seen elsewhere, and we found what we were after with ease, we'll be returning in the future for an eternity ring. Thanks Guys.


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    Sarah, 25. Jun

    Fab service! Was unsure on what specification of Diamond we wanted on a pendant, spoke to Thomas on chat who was happy to call us and walk us through it. Just received it and it’s gorgeous! Will be shopping here again!


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    Katrina Kitney, 25. Jun

    Very pleased! Ordered a ring online for my soon to be fiancé and was not disappointed. Ring was exactly as described online and the diamond was beautiful! It was a little too big on my fiancé, so went into our nearest store (Liverpool) and met Tom, who was more than happy to help. Ring now fits perfect and I have a happy fiancé!


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    Twist, 25. Jun

    Visited the Liverpool store and was greeted by Tom. Very informative on Diamonds and helped me choose the perfect ring. Non-pushy, and efficient. 10/10.


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    Carmen Mae-Dawnn , 25. Jun

    I ordered a gorgeous ring from Rachael in the Liverpool store just before we went into lockdown. I was so worried that it wouldn’t be here in time for my anniversary in July but Rachael kept me up to date with the time frame of delivery. I picked it up this week and I am over the moon with it!! Great customer service from a friendly, professional staff member.


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    Rachel Souther, 25. Jun

    We visited the Liverpool store looking for our wedding. We received amazing service from Aimee who helped me find a band that matched my engagement ring. Aimee went above and beyond. Definitely recommend.


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