Happy Customers

What our customers say about us



391 customers have written a review on Trustpilot

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    Savan Patel, 03. Dec

    Charlotte, Haifa - where do I begin?! From the moment I stepped into Austen & Blake London there was nothing but down to earth help. I came in with an idea of what engagement rings I wanted to see and there it was, all laid out and ready for me to see. There was no rushing, no hard sales pitch, just two honest people who wanted to help me create the perfect ring. Both of you made the whole process so easy and I can't thank you enough for going out of your way to accommodate my situation. To anyone reading this, if you're overwhelmed by the choices in Hatton Garden stop right there, Austen & Blake is where you need to go! Again, Charlotte and Haifa, thank you so much. Looking forward to coming back soon for some champagne and celebrations with my partner. ❤️


    Pavon Sambi, 03. Dec

    We had an awesome educative discussion with Jason in the Newcastle branch last month in November 2022. Which resulted in me buying a ring, which l had been looking for, for the last 6-7yrs. So l received my ring two days back, and that too in New Delhi, lndia. The ring is absolutely beautiful, am soooo happy with the end result. And as Jason said the actual thing on your fingure is the icing on the cake. Thank you very much Jason, Austen Blake.


    Steven Knott, 01. Dec

    Never done this before ! Haifa was very welcoming and extremely knowledgeable. She was able to anwer all of my questions concisley , gave advice with explanations and kept me informed through the process. We are very happy with the ring and will definatley be back for wedding bands .


    Jemma Walsh, 29. Nov

    My engagement ring was bought from Austin and Blake and was such a fabulous experience so we always knew we would go back for my wedding ring. We were lucky enough to have Aimee available to help us again the second time around. Once again Aimee made the experience relaxing, comfortable and magical. There was no pressure on time to make a decision and when I did I was extremely happy with my choice. I now have a perfect set for life. Thank you Aimee.


    customer, 28. Nov

    Very nice product. Experienced and very helpful pleasant team. Thank you


    Morag Collins, 27. Nov

    Had researched on line looking for a dress ring. Reviews were good. Decided to pop in to the argyle arcade branch in Glasgow, didn't have an appointment, but it wasn't a problem. I met Phyllis, who was so friendly and helpful. I chose and ordered my ring and was told they would notify me when ready. Phyllis kept me informed by email on a couple of occasions. When I went to pick it up she greeted myself and husband like old friends. I am delighted with my ring and would definitely recommend this company. I will certainly be buying from them again.


    Lynn Mullaney, 23. Nov

    Had looked for a pendant for a long time for my birthday. I phoned the company and they explained the different choices of metal and diamonds. I ordered the pendant and it arrived within 3 weeks. I absolutely love it. It's good quality and looks stunning. Thank you so much.,


    Ruth short, 20. Nov

    A seamless easy process with a beautiful ring and a happy customer at the end of it. Thankyou to Sharon at the Birmingham store


    Diane Ferreira, 19. Nov

    Excellent customer service. After researching online, I was shown most of the rings I was interested in. All rings are made to your requirements and mine was ready for collection in under 3 weeks. Very pleased with the ring quality, price and valuation.


    Keith, 15. Nov

    Ordered an engagement ring for my partner. Slight issue when the ring was being made. This was resolved super fast and very professionally. Ring then had to be resized which again went very smoothly. Fabulous service all round. An excellent quality piece of jewellery. Cannot fault the communication and customer service. Thanks 💍


    Morgan E, 15. Nov

    From what could’ve been a very horrible time for myself turned into something amazing! I’d like to personally name Stephen from the Edinburgh store who has been exceptional with myself and my partner. I did have a complaint regarding a ring I had purchased previously however Stephen assured me he would take care of this & stuck to his word! I couldn’t have wished for a better outcome after being so worried. This man is a true diamond! and an asset to your company. One very happy customer who will be returning to the Edinburgh store for an another purchase!


    Faye Walsh, 11. Nov

    Amazing service and communication! This is coming from a very fussy bride to be! Jeanette has been so fantastic! I originally wanted a certain wedding band which is made to order & I changed my mind (twice), but Jeanette was always a great help with any questions I had and even better with my ever changing mind. My wedding band has now been ordered and I am over the moon with it!!! I’m so glad I changed my mind & so happy Jeanette was so accommodating!! Thank you so so much!


    Kevin, 03. Nov

    Amazing customer service! Shout out to Ciara!! Very helpful and best with details and information about their jewellery. Thank you very much ❤️🙏🏾


    VladZhel, 29. Oct

    Austen & Blake provided us with an excellent service. We are really delighted with the exceptional service provided by one of the staff named Mitch. He was there for us every step of the way and made every moment of our journey memorable. He went above and beyond to make things more personal to us by providing us the photos of how the ring was made. What a fantastic time we had with you, Mitch! You are good at your job and your company should keep you because costumers will return if they have employees like you. Thank you so much and best wishes.


    customer, 27. Oct

    Fantastic experience. After struggling to find anywhere local to replace my engagement ring, we stumbled across Austin Blake. The service was excellent from the initial consultation to when we collected it. Highly recommend.