Happy Customers

What our customers say about us



91 customers have written a review on Trustpilot

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    Geraldine Metthews, 11. Mar

    Great service. Answered all questions quickly, delivered on time and very happy with the gift I purchased for my daughters Birthday. Something that I found hard to do online, but the staff at Austen & Blake were really helpful. Plus my daughter loves her earrings.


    Mrs J Jeal, 06. Mar

    Julie from Leeds is in the business of making fairy tales happen! Wonderful guidance choosing item. Exemplary customer service at heart of everything. Quality product. Amazing value. Couldn’t recommend highly enough. Thankyou so much for making dream come true.


    Lee Pearson, 03. Mar

    Very good customer service. Very helpful and really pleased with the product :) Ordered an eternity ring for my wife and was really pleased with it. Very good prices for the quality.


    David Edwards, 02. Mar

    Excellent, highly responsive customer service.


    Jack Davenport, 02. Mar

    Amazing service and the misses is bold over with the rings. There were some complications with the final bill but the staff were fantastic and sorted the problem quickly. I will be in contact for a matching wedding ring


    Josh, 01. Mar

    Excellent customer service, all queries answered quickly and thrilled with the gift once received!


    Mrs S in Somerset , 27. Feb

    Very happy with my beautiful ring, it was delivered on time and customer service were very helpful


    Bilal Ahmed, 26. Feb

    Customer service is excellent, from start to finish. Delivery time is accurate. Build quality amazing and prices competitive.


    cristian angelucci, 23. Feb

    Absolutely brilliant , I was looking for an engagement ring for my fiancé . they help me true out Freon the appointment, to the purchase, when I was there the staff help me out to chose and buy it, no complicated at all I will shop again with them as I plan to get my wedding band there as well .


    Carolyn , 22. Feb

    The diamond hoop earrings are beautiful. They were delivered on time and packaged well. I would definitely recommend them.


    Justin Reeves, 22. Feb

    I was after an eternity ring and know enough about diamonds to be particular. Having tried the awful Diamond Store with their duplicity, flaky delivery times, and subsequent hassle of getting a refund, it was a refreshing experience to happen across Austen & Blake. Helpful advice by chat, email, and phone was always available and answered immediately. The ring itself is great too. Cant recommend this company enough to be honest.


    Rob Thomas, 09. Feb

    My order from Austen Blake, was for my wife's "special" birthday and I'm pleased to say she was delighted! It was great to be able to choose the colour and clarity of the diamond, meaning I was able to match her engagement ring. The price was very good and I was very pleased with the presentation box etc. Delivery was as expected and I would have no hesitation in buying from them again and will definitely be recommending them to others. It was a very pleasing service and experience. Excellent! Rob Thomas


    DJR, 11. Jan

    Great website easy to use, the rings I ordered exceeded expectations. I had to contact customer service due to a mistake on my part !!!! It was sorted out so quickly, great service excellent products would highly recommend.


    Tomas Holka, 11. Jan

    Thank you very much for beautiful experience. We love our wedding rings so much. Thanks for help to pick up the right ones for us. Tom and Kristina


    Ivan Church, 11. Jan

    Had very good service when I recently purchased an engagement ring for my partner (now fiancé). The members of staff were very friendly and helpful.


    CARL BUTLER, 11. Jan

    Great service by Austen & Blake My fiance loves her new ring and I found it to be a good price after comparing. I ordered close to Christmas and the ring was delivered on time with updates on delivery Thankyou