Happy Customers
What our customers say about us
Excellent
596 customers have written a review on Trustpilot
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Heja , 29. May
I went to buy an engagement ring and the people there were so helpful and patient when deciding what I was to buy for my fiance. They answered every question we had and things were sorted very quickly. prices were also very good!
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New Customer, 28. May
Great website, purchase experience and when I needed the delivery expedited A&B communication was fast and reassuring. The product was fantastic too, my new fiance is thrilled 😀
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Alexandria Dolan, 26. May
Jess was amazing start to finish, her patience was admired! She ensured I got the ring I wanted. I haven’t worn the ring properly yet so I can’t comment on it’s Integrity but the ring is absolutely stunning! So so beautiful and high quality. I can’t wait to wear it. Customer service by Jess was beyond expectations. She was amazing!
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Andrew, 26. May
Great service by Abi & team at the Leeds store. If you are looking for the best jewellery and the ultimate buying experience, look no further.
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Drimsynie Holiday Estate, 25. May
I had a great experience when purchasing an engagement ring for my now fiancé, the team at this store where very kind and welcoming, they made me feel relaxed at a time where I was quite nervous. A special mention to both Jaclyn and Samantha who I dealt with and honestly couldn’t have been more helpful. Would highly recommend this store.
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lynn gillyon, 24. May
Previously researched a ring I would be interested in. Called in to the store when in Newcastle. Jason, the Manager, dealt with my initial enquiry, he followed through and gave me alternatives in terms of size of diamond and prices. So from initial enquiry he was very accommodating and I felt happy to make a purchase. There was no pressure to buy, only great service.
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Aaron S, 23. May
Excellent service, very pleased with the ring and advice afterwards as well. Would 100% recommend!
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Kate, 22. May
Stephen offered great and honest advice as to what looked good and the relative merits of lab based vs mined diamonds. He understood me and his honest advice meant I trusted him.
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Martin, 20. May
A very easy and comprehensive service. We felt very relaxed whilst choosing the design and size of engagement ring. Nothing was too much trouble. Then came the price, which was very competitive. Will definitely shop again for any other jewellery.
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Sam Lawton, 18. May
Fantastic customer service and communication is unmatched. The Knowledge of products and options leading to the sale is seamless with zero pushy sales tactics
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Jason Newman, 17. May
Excellent service Jessica was exceptional helpful throughout the ordering and delivery.
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Ricky, 17. May
The simplicity of spelling out our needs & getting sound advice made it a pleasure to invest in an Austen & Blake piece. We knew more or less what we wanted & it felt like we were making a purchase rather than being sold to. Highly recommended
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Kellie , 15. May
Very helpful staff and friendly. Clearly knowledgeable and good selection and price.
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Mr T, 15. May
A genuine and honest company to deal with, made the most beautiful set of earrings for my daughter that will be a treasured possession. Price and quality where exceptional.
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Carolyn, 15. May
A beautiful piece of jewellery exactly as specified online. Made and delivered with care with great communication from the team throughout. Thank you so much.
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K W, 13. May
Matt in the Nottingham jewellers was great - so helpful and I am so pleased with my purchase thank you!
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Philippa Rose, 12. May
From walking into Austen & Blake we were warmly welcomed. We were looking for wedding rings and the advisor listened and gave us suggestions and showed us options. We were encouraged to research popular sites for visual images to give them. Upon doing that we were given a diagram of what our rings would look like and we went in to view the different ring styles (we didn't realise there were so many) - which didn't actually suit us, so we had to change our design slightly to fit the rings we wanted. The production our rings was much quicker than the high street retailers were suggesting and they are beautiful. We can't wait to take them back to get engraved. Every visit we were greeted like close friends, offered hot drinks or a glass of fizz. Overall we're so impressed and happy with the service given and our rings.
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customer, 12. May
I have bought my engagement, wedding and eternity ring from here ❤️ on three separate occasions and you guys are amazing, excellent customer service every time!! Thank you to Thomas and Rachel for everything you have done. I know have my dream bespoke rings which I love. I would highly recommend 5🌟 service always xx
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