FAQs

We are sure you'll love your jewellery however, if for any reason you'd like to return it, you can do so in store and via post. Please refer to our returns policy for the full details.

If you have any questions about returning your order please contact us on 020 7660 1529 020 7660 1529.

We pride ourselves to be excellent craftsmen but in the unlikely event that a piece of jewellery appears faulty, please contact customer services via email or on 020 7660 1529 020 7660 1529 as soon as possible.

The item must be unworn and unused in order to be returned. After inspection, we will be able to replace or refund the item for you.

Yes, we can resize most ring styles. Unfortunately, due to the nature of the design, it is not possible to resize rings that have been engraved, eternity rings, or rings that need drastic resizing. Head to our ring size guide to learn more by clicking here.

If you need help with a ring that needs resizing, contact us on 020 7660 1529 020 7660 1529.

For plain bands, certain side stone, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item.

Yes, in most cases we can engrave your ring. Here are some things you need to consider before getting your ring engraved.

• The engraving process can add 3 to 4 days onto the delivery time.
• There is a character limit.
• Refunds are not possible when an item is engraved.
• Rings cannot be resized after being engraved.
• You must order the correct ring size if you are looking to get your ring engraved.

Find out how to find your ring size using our ring size guide.

If you would like to learn more about our engraving service, contact us on 020 7660 1529 020 7660 1529.

Our service starts with you: your style, your funds, your vision. We help you choose the best metals and diamond carat, clarity and colour to build a breathtaking design that brings your ideas to life. Your design is then hand finished and set by our master craftspeople, creating a special and truly personal piece you can treasure forever.

Don’t stress if you don’t know where to start We know the nerves of prepping to get down on one knee, and we’re here to help you get it right. Our team will talk you through everything you need to know about buying a diamond ring from what lifestyle factors to consider, to the most flattering styles for different hand shapes.

We want you to feel confident you’ve made the right decision and - most importantly - excited to pop the big question!

With every purchase we offer an Insurance Valuation report for Home Insurance Purposes. Home Insurance companies often request that Insurance Valuation Reports are updated every 3-5 years. We recommend using a Registered Valuer for these types of instances. (Something along this line. Important to advise it is for home insurance purposes as the valuation amount will differ between home insurance and what value we insure fo ron TH March.

Of course! We have 10+ stores across the UK, including London and Manchester. You can walk in or book an appointment by contacting our customer care team on 020 7660 1529 020 7660 1529 or heading here online.

As men’s rings tend to be larger in size and design, more metal is used to make them. When compared with women's rings, the price of men’s rings seems to be higher, when in fact the price is relative to the amount of metal used weight for weight.

If you would like to discuss pricing or have any other query, contact us on 020 7660 1529 020 7660 1529 or email [email protected].

We do! Pay with V12 at checkout for up to 6 months interest-free finance. If you'd like more information on all the types of financing options we offer, please click here.

Contact us on 020 7660 1529 020 7660 1529 or email [email protected] if you have trouble completing your order or would like more information.

If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please refer to our returns policy for the full details. The jewellery returned must be unworn, in pristine condition with the tag still on.

We accept returns in one of our 10+ stores around the UK and via post. If you are sending your jewellery back to us in the post, it is your responsibility to insure the parcel. Unfortunately, we do not accept any responsibility for any items that are lost during transit on the way back to us.

If you need help arranging a return, contact us on 020 7660 1529 020 7660 1529.

In most cases, we can offer an exchange if you are not completely satisfied with your purchase. Unfortunately, we cannot exchange items that are engraved or created using our bespoke jewellery service. Please visit our Returns and Refunds page for more information on this.

If you would like help exchanging your order, contact us on 020 7660 1529 020 7660 1529.

We are sure you'll love your jewellery but, if for any reason you'd like to return it, you can drop it in one of our 10+ stores around the UK and via post (tracked, insured delivery). Please refer to our returns policy for the full details..

If you have any questions about returning your order please contact us on 020 7660 1529 020 7660 1529.

It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.

If you would like to speak to us regarding a refund, contact us on 020 7660 1529 020 7660 1529 or email [email protected].

We accept all major credit and debit cards, PayPal and bank transfer. Please refer to our payment options page for more information.

If you would like to pay over the telephone or wish to discuss payment options, contact us on 020 7660 1529 020 7660 1529.

If you are having issues placing a payment and your card details have been rejected, please check you have entered the below information correctly:

• Card Holder Name
• Card Number
• Card security code (3-4 security code on the back of your card)
• Postcode

If you are still experiencing issues, please get in touch with us on 020 7660 1529 020 7660 1529.

If you would like to pay using two cards you need to make sure that both cards are registered to the same address and have the same name on the account. To place a payment with two cards, please contact our team on 020 7660 1529.

The payment can take between 2-3 days to be processed.

If you would like to speak to one of our advisers, contact us on 020 7660 1529 020 7660 1529.

For all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local depot. A card will be left with further delivery or collection instructions.

For all of our UK orders we offer free standard delivery via DPD. The delivery takes place within 2-3 working days, whereby the package can be accepted against signature at the specified delivery address. The package is fully insured until the time of signing. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

If you would like to discuss this in more detail, contact us on 020 7660 1529 020 7660 1529.

Yes, for all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

Yes, for all of our UK orders we offer free standard delivery via DPD. The delivery takes place within 2-3 working days, whereby the package can be accepted against signature at the specified delivery address. The package is fully insured until the time of signing. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

If you have any questions on this, contact us on 020 7660 1529 020 7660 1529.

Absolutely, you can arrange to collect your order from your nearest store. Click here to check which store is more convenient for you.

If you would like to arrange this, you can book a "Collection" appointment online or by calling us on 020 7660 1529 020 7660 1529. In order to pick up your jewellery, you will need to bring with you and show a photographic ID such as a passport or driving licence.

If you've bought a custom item, the delivery lead time is 2-3 weeks. After receiving a confirmation email, you will be updated via email regarding your delivery. On the day your order is dispatched, we will send you an email to confirm the expected delivery date, along with the tracking number and delivery company details.

If you require any further information regarding delivery, contact us on 020 7660 1529 020 7660 1529 or email [email protected].

Yes, you can choose to do so. However for security reasons, you will not be able to pay with V12 for your order. We will also require further identification documents to deliver to an alternative address.

Contact our team on 020 7660 1529 020 7660 1529 or email [email protected] for further assistance.

We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.

If for any reason, you wish to return your order, it is your responsibility to insure your jewellery during transit. We do not accept any responsibility for any items that are lost during transit on the way back to us.

If you would like to discuss this matter further, contact us on 020 7660 1529 020 7660 1529 or email [email protected].

Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!

If you have any questions on this, contact us on 020 7660 1529 020 7660 1529 or email [email protected].

We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item.

For any resizing exceeding two sizes, we will charge a fee of   69£ £69 . For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of 69£ £69 .

Full eternity rings: due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of   69£ £69

Half and ¾ eternity rings: due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of   69£ £69 .

For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to 2 sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of   69£ £69 . All rings will be assessed by our team prior to confirming the price.

Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

We do offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of   69£ £69 . Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Our jewellery is resized at:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF