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Free Delivery

For all of our UK orders we offer free standard delivery via Royal Mail Next Day Delivery Service (by 1pm). All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local Royal Mail sorting office. Should you wish, you can arrange collection directly with Royal Mail, however you may need to provide identification for this service.

Your order

Most of our products are made-to-order by our expert craftsmen, this enables us to pass on the savings directly to you by only creating pieces when they are required. This usually takes between 2-3 working weeks and 3-4 working weeks for bespoke items. Once your product has been dispatched we will email you a Royal Mail tracking number, to allow you to track your order.

Tracking your order

Updates regarding your order should be available approximately two weeks after it has been placed. Once your product has been dispatched you will receive a tracking number via email to allow you to check the status of your delivery. If you have any issues regarding tracking your order please email us at service@austenblake.com so we can look into this for you.

Delivering to an alternative address

If for any reason you wish to have your product delivered to an alternative address to your billing address, we require the following information from you:

  • A copy of the card holder’s photo ID - passport or driving license is recommended.

  • A copy of a recent utility bill or bank statement - dated from the last 3 months, in order for us to verify your billing address.

  • VAT is eligible for all shipments inside the EU. If you are located outside of the EU territory or in a country which is exempt of VAT, simply contact our Customer Care Team +44 (0) 20 7660 1529 so they can help you place your order over the telephone.

VAT

All products available on the website are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers who have purchased goods in the EU and then export them outside the EU. Please note that orders from Austen & Blake are not eligible for the VAT Retail Export Scheme because Neve Jewels LTD is an Internet-based company, therefore not eligible to participate.

VAT is eligible for all shipments inside the EU. If you are located outside of the EU territory or in a country which is exempt of VAT, simply contact our Customer Care Team +44 (0) 20 7660 1529 so they can help you place your order over the telephone.

We are able to deliver to Channel Island customers. As you are also eligible for VAT refunds, orders must be placed by phone. Please get in contact with our Customer Care Team on +44 (0) 20 7660 1529 should you wish to place an order.

Questions about your order

If you have any further questions about your order or wish to get in touch, simply email us at service@austenblake.com or contact +44 (0) 20 7660 1529 +44 (0) 20 7660 1529 where you can speak to a member of our customer service team.