Is it safe to travel on the tube with an expensive jewellery item?

Although the London Underground is considered fairly safe, and you will most likely be fine taking your shopping on the tube with you, we still recommend being discreet with your shopping. Pickpocketing does happen so if you feel uncertain whether your jewellery will be safe, store your Austen & Blake bag inside a zipped pocket in your backpack, handbag or other, opaque bag to keep your valuables as safe as possible.

Find us at

8 Greville St London EC1N 8SB
020 7660 1568
07497896224

Monday to Saturday:

10:30 - 18:00
Sunday:

11:00 - 17:00

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How to find us

Our opulent London store can be found on Greville Street in Holborn. Greville Street is a short road with a long history, home of the pub frequented by Charles Dickens himself, The One Tun, and the famous Bleeding Heart Square - a cobbled square that is home to the Bleeding Heart restaurant.

Visit our London shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.

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Our London Jewellery Store

Going into our jewellery shop in London offers you plenty of options when it comes to finding your ideal piece of jewellery. Whether you’re hunting for a custom engagement ring, an extra-special gift or just looking to treat yourself, our jewellery experts will help you find the perfect fit.

The benefits of going in-store, rather than shopping online, include an appointment with a dedicated expert who can introduce you to our selection, the freedom to browse in comfort and peace of mind that your purchase is secure and discreet.

Book an appointment online or by calling us.

The store team will confirm your appointment over the phone.

We spend time getting to know you and your story before suggesting what options are suited to you.

We will show you a sample.

You order the item and receive the item within 2 to 3 weeks made uniquely made for you.

Simply schedule a free consultation to shop for diamond rings, wedding rings, and much more with the utmost confidence.

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The best places to propose in London

London has a lot to offer if you’re planning on proposing to your partner. It’s a city rich in history, the home of London’s theatre scene, and boasts some of the most romantic spots to propose. Whether your partner loves soaking up pop culture, prefers sampling delicious food at a fine dining establishment, or enjoys nothing more than taking a stroll through the city’s many gardens and public parks, there’s something for everyone here.

Clos Maggiore

Clos Maggiore is often touted as one of London’s most romantic restaurants and it sees its fair share of proposals a week. But once you take a peek inside, you’ll understand why this is such a popular spot for getting engaged. Featuring contemporary French cuisine, a glowing fireplace, and a conservatory positively dripping with hanging flowers, this restaurant is an oasis of calm in the heart of Covent Garden. Throw in an impeccable wine list, and some of the best service in London, and you’ve got the recipe for a guaranteed “yes!”

The British Library

The creak of wooden floors. The hushed reverence of people browsing the shelves. The unmistakable scent of books and their pages. There honestly is nothing like a good library. If your partner is a fan of reading and literature, The British Library is an excellent place to get down on one knee. Pop the question in one of the many quiet nooks of the library for the perfect, intimate proposal. Just make sure you keep as quiet as possible - silence isn’t just golden here, it’s regulation. Once they’ve accepted, pop next door to the Champagne bar and celebrate in style.

Kew Gardens

The opulent charm of Kew Gardens makes for a truly romantic proposal. Take a stroll through the expansive gardens and wind your way through the steamy atmosphere of the famous greenhouses together. You’ve got 37 acres of woodland to play with, a multitude of different buildings, and countless different gardens to choose from to make your proposal perfect.

Browse through our guide to the best places to propose in London to find more recommendations for getting down on one knee.

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Our promise to you

Save up to 60%

We are transparent about costs and lead times. Our customers save up to 60% compared to traditional jewellers with us.

Create your jewellery

We create a unique piece of jewellery with you, not sell a pre-made product to you.

Guidance and Advice

We help you build the best design for your needs, taste and vision with expert advice online and in store.

Sustainably Sourced

All our diamonds and gemstones comply with international standards of sustainability and are independently certified.

Bestselling

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FAQs

Questions? We can help.

[email protected] | 020 7660 1529

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Is my jewellery safe in transit?

We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.

If for any reason, you wish to return your order, it is your responsibility to insure your jewellery during transit. Unfortunately, we do not accept any responsibility for any items that are lost during transit when they are being returned.

IIf you would like to discuss this matter further, contact us on 020 7660 1529.

Can I view your jewellery in store?

Of course! Simply contact our customer care team or submit an online form if you wish to make an appointment.

If you would like to learn more about our jewellery valuation report, contact us on 020 7660 1529.

What packaging will my order arrive in?

Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!

If you require any assistance, contact us on 020 7660 1529.

How will my order be delivered?

For all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

If you would like to discuss this in more detail, contact us on 020 7660 1529.

What's your returns policy?

We want you to feel confident about purchasing with us, which is why we have extended our returns period to the 31st of January 2023 for the festive season from the day your order was dispatched, to give you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product.

All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 7-10 days to be processed. Engraved items cannot be returned for credit or exchanged. Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange. Read more here.